Guides & tools / Help library
A little help. A better download.
Practical tools and guides for the part between copying a link and keeping a usable file.
Check a file or solve a problem
Private media inspector
Read a saved image or video’s format, dimensions, file size and available duration. Everything happens on your device.
Open the inspector →A download is not working
Match the symptom to a next step: a missing slide, an expired button, a file you cannot find, or a video that will not play.
Find the next step →Understand download quality
Use a worked example to separate pixel dimensions, file size and compression. Learn what a “1080” label cannot prove.
Read the quality guide →Save the right content
Instagram carousels
Keep mixed photos and videos in order and understand what an incomplete result means.
Check a carousel →TikTok photo posts
Save individual slideshow images and understand why the music is not inside a photo.
Save a photo post →Instagram Stories
Distinguish a specific Story from a profile’s active Stories and saved Highlights.
Choose a Story link →Snapchat Spotlight
Tell a Spotlight video, shared Snap and public profile apart before saving.
Choose a Snapchat link →Find the file on your device
iPhone: preview, Files or Photos?
Follow the file from a browser download to Files, then understand when a copy can be saved to Photos.
Find an iPhone download →Know how the service works
Read our purpose and limitations, product updates and testing notes, or report a problem. The downloader comparison describes published platform coverage rather than ranking speed or reliability.